Memryze
Terms of Service

Memryze Terms of Service

Effective date: July 11, 2026 | Last updated: July 11, 2026

1. Agreement

These Terms of Service ("Terms") form a binding legal agreement between you and AIxcel Labs LLC, a Virginia limited liability company ("AIxcel Labs", "we", "our", "us"), governing your access to and use of Memryze and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility and Accounts

  • You must be at least 13 years old, or older if required by local law.
  • You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
  • You must provide accurate registration information and promptly notify us at legal@aixcelabs.com of any unauthorized use of your account.

3. Your Content

  • You retain ownership of the notes and content you submit ("Your Content").
  • You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely to operate, maintain, and improve the Service, and solely for as long as necessary to do so.
  • You represent and warrant that Your Content does not violate any law, infringe any third party's rights, or violate these Terms.
  • You are solely responsible for maintaining your own independent backup of any content that is important to you. While we take reasonable measures to protect against data loss, the Service is not a substitute for your own backups, and we are not liable for any loss, corruption, or unavailability of Your Content to the fullest extent permitted by law.

4. AI Features

When you submit an AI query, the Service sends your selected notes and prompt to a third-party AI provider to generate a response. AI-generated output may be inaccurate, incomplete, or misleading, and is provided strictly for informational purposes.

  • Do not rely on AI output as medical, legal, financial, tax, or safety-critical advice.
  • You are solely responsible for independently reviewing and validating any AI-generated response before relying or acting on it.
  • We disclaim all liability for decisions made or actions taken in reliance on AI-generated output.

5. Health Information & No Medical Recordkeeping — Not HIPAA-Compliant

Memryze is a general-purpose personal note-taking application. It is not a covered entity or business associate under the U.S. Health Insurance Portability and Accountability Act ("HIPAA"), and the Service is not designed, certified, or intended to meet HIPAA (or equivalent international health-data) requirements.

  • Do not use Memryze as a medical record system, a substitute for records maintained by a healthcare provider, or a system of record for Protected Health Information ("PHI") on behalf of a healthcare provider, health plan, or healthcare clearinghouse.
  • Any health-related information you voluntarily choose to type into a note (for example, an appointment reminder) is treated the same as any other user-generated note content described in our Privacy Policy — it is not subject to HIPAA safeguards, and we make no representation that it receives HIPAA-equivalent handling.
  • If you require a HIPAA-compliant system for health records, do not use Memryze for that purpose. Use is at your own discretion and risk.

6. Acceptable Use

You may not, and may not permit any third party to:

  • Violate any applicable law, regulation, or third-party right;
  • Upload or store malware, or content intended to harass, defraud, or harm others;
  • Attempt to gain unauthorized access to the Service, our systems, or another user's account, or probe, scan, or test the vulnerability of any system or network;
  • Reverse engineer, decompile, or disassemble any part of the Service except to the extent such restriction is prohibited by applicable law;
  • Use automated means (bots, scrapers, or scripts) to access, overload, or abuse the Service, or circumvent any rate limit or usage cap;
  • Interfere with or disrupt the integrity or performance of the Service or the data it contains.

Violation of this section may result in immediate suspension or termination of your account without refund, and we reserve the right to cooperate with law enforcement and pursue any available legal remedy, including recovery of costs and damages caused by the violation.

7. Subscription and Billing

Paid features may be offered via auto-renewable subscriptions purchased through the Apple App Store. Pricing, billing cadence, and cancellation rights are provided in our Subscription Terms and in the in-app purchase screens.

8. Service Changes, Availability & Force Majeure

We may modify, suspend, or discontinue all or part of the Service at any time, with or without notice. We do not guarantee uninterrupted or error-free availability. We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet or infrastructure outages, third-party service provider failures (including our cloud hosting, AI, or push-notification providers), labor disputes, or governmental action.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms or created legal, security, or platform risk to us, other users, or third parties. Sections of these Terms that by their nature should survive termination (including Sections 3, 5, 6, 10, 11, 12, 13, and 14) will survive.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any AI-generated output will be accurate.

11. Limitation of Liability

To the maximum extent permitted by law: (a) neither AIxcel Labs nor its owners, officers, contractors, or service providers will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Service, even if advised of the possibility of such damages; and (b) our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) fifty US dollars (USD $50). These limitations apply regardless of the legal theory on which a claim is based and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless AIxcel Labs and its owners, officers, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) Your Content; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of a third party; or (d) your misuse of the Service. We reserve the right, at our own expense, to assume exclusive defense of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

13. Dispute Resolution; Informal Resolution First

Before filing a claim against us, you agree to first contact legal@aixcelabs.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days. Nothing in this section limits any non-waivable statutory right you may have to bring a claim in the forum and manner required by your jurisdiction's consumer protection law.

Depending on your jurisdiction, disputes that cannot be resolved informally may be subject to binding individual arbitration and a waiver of class-action rights, to the extent permitted by applicable law. AIxcel Labs has not yet finalized the specific arbitration provider, rules, and jurisdiction-specific carve-outs for this clause — see the note at the top of the Legal Center for current status before this is relied upon as a complete arbitration agreement.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-law principles. Mandatory consumer-protection rights available to you under the law of your own country or state of residence remain unaffected and are not waived by this section.

15. Apple-Specific Terms

If you access Memryze on an Apple device, additional Apple-specific terms apply. See the Apple EULA Addendum.

16. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where required by law, provide additional notice. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of them.

17. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, Subscription Terms, and Apple EULA Addendum, constitute the entire agreement between you and AIxcel Labs regarding the Service.
  • Severability: If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • No Waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact

Email: legal@aixcelabs.com
Website: https://getmemryze.com/legal/terms-of-service.html